LUTION is supporting Viking Cruises at implementing IT Service Management since 2015. Beginning of 2018 we started to migrate their existing ITSM solution to ServiceNow. Within the first year
CMDB with Discovery, Service Portal, Request Fulfllment und Incident Management including a bi-directional Integration to 3rd party providers was rolled out. Currently the second implementation
phase is in progress where Problem & Change Management is being rollled-out.