LUTION GmbH, Alfred-Escher-Strasse 11, 8002 Zürich, +41 44 523 75 25
LUTION is supporting a well-known private bank located in Zurich since years implementing, operating and improving the IT Service Management processes. In 2019 the corresponding Micro Focus Service Manager application has been upgraded successfully to version 9.61. Currently we integrate the SM application with the MicroFocus UCMDB and Asset Manager.
LUTION is supporting Viking Cruises at implementing IT Service Management since 2015. Beginning of 2018 we started to migrate their existing ITSM solution to ServiceNow. Within the first year CMDB with Discovery, Service Portal, Request Fulfllment und Incident Management including a bi-directional Integration to 3rd party providers was rolled out. Currently the second implementation phase is in progress where Problem & Change Management is being rollled-out.