This article is about to show how powerful and efficient SOAP webservices can be designed within HPSM (HP Service Manager). The same is possible via REST webservices as well but REST webservices will be tackled in a future article.

Within HP ServiceManager version 9.32 the cross table query functionality has been introduced.

Since ever HP ServiceManager does not provide a relational data model. With the Cross Table Query functionality at least relational queries become possible.